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I tried uploading the latest ios software 6.3.1. My screen is frozen, do I have no choice but to return to factory settings?
aflor26
Newbie
‎06-12-2013 04:31 PM

I chose to update today and my phone has been frozen since with a message on the screen to connect via usb to itunes. When I connected, the only option is for me to return to factory settings losing all media etc? I'm so upset and stuck without a phone while I wait the 85min to update. Any suggestions or ways around this?

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Re: I tried uploading the latest ios software 6.3.1. My screen is frozen, do I have no choice but to return to factory settings?
vzw_customer_support
Customer Support
‎06-14-2013 04:43 PM

Let's get your device back up and running! I want to ensure all of your services are backed up via iTunes or iCloud. Take a look: http://bit.ly/bX9qEm

Were you able to power cycle ( reboot ) the device by holding down on the power button and home button simulatenously?

YosefT_VZW
VZW Support
Follow us on Twitter @VZWSupport

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