IPhone 12 Order has been processing for more than a month

[LukeTherieau]

I ordered the new IPhone 12 on 10/21/2020. It's now 11/26/2020, and my order is still processing. I'm glad that Verizon hasn't billed yet for this order but I would like my phone at some point. If I knew it was going to take this long I would have bought at Best Buy. I'm concerned that I will be finally billed for this order randomly, like next year, where the phone will be come obsolete. Is there a way to cancel my order altogether? 

[vzw_customer_support]

Oh, no! That's a long time! We'd definitely like to investigate to see what's going on, and what we can do for you. We will be sending you a Private Note. 

BrittanyR_VZW

[vzw_customer_support]

Hi, there! We want to ensure that you get your device as soon as possible, let's get to the bottom of this. What was the make and model of the iPhone you ordered?

BrittanyR_VZW

[LukeTherieau]

Hello, my order was an iPhone 12 64GB in Blue.

[vzw_customer_support]

We can take a look into this for you, please send us a Private Note.