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IPhone 5 not connecting to server to get emails
chel71
Member

I have the Iphone 5 upon trying to open my email account I just recently started getting the message connection to server failed. I deleted my email account and when I tried to reenter email, I am receiving same message before even setting up account? Any ideas what to try next?

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Re: IPhone 5 not connecting to server to get emails
vzw_customer_support
Customer Support

chel71,

Great question. I am sorry to hear that you are having problems. In the past we have noticed that this becomes a problem when the password has changed for the email account. If you have not changed the password, we suggest that you do go online and change the password. Once that is done put the new password in and it should work with no issues.

RobinD_VZW
VZWSupport

Follow us on twitter @VZWSupport

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