Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
IPhone 5 not connecting to server to get emails

I have the Iphone 5 upon trying to open my email account I just recently started getting the message connection to server failed. I deleted my email account and when I tried to reenter email, I am receiving same message before even setting up account? Any ideas what to try next?

Labels (1)
Re: IPhone 5 not connecting to server to get emails
Customer Support


Great question. I am sorry to hear that you are having problems. In the past we have noticed that this becomes a problem when the password has changed for the email account. If you have not changed the password, we suggest that you do go online and change the password. Once that is done put the new password in and it should work with no issues.


Follow us on twitter @VZWSupport