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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
IPhone 5S under device protection plan need battery replacement
JSmith72
Newbie

I still have iPhone 5S and I am pretty happy with it.  It works fine except battery is does not hold charge any more for more than few hours.

I have device protection plan on this phone.  Will Verizon replace battery under device protection plan?

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Re: IPhone 5S under device protection plan need battery replacement
Tigerstep
Specialist

Verizon is going to drop support on that phone when 3G gets retired, get an SE to replace it.

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Re: IPhone 5S under device protection plan need battery replacement
vzw_customer_support
Customer Support

We know how important it is to have a working device. When you say protection plan, are you referring to your insurance?

EllisandraC_VZW

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