IPhone X delivery date changed x 3

[M_alice]

I ordered the iPhone X on line from Verizon, confirmed 12/5. 2 business day delivery. UPS tracking notes that the package has been in Jacksonville Florida since 12/6. UPS tracking also indicated that the package was "loaded on vehicle for delivery today".That was on 12/8.  As of today 12/11, the package , per UPS had been "loaded on vehicle for delivery today", this is the third time it has been "loaded". Now the date has changed again to 12/12-"by the end of day".  Poor poor service, leading the customer that the 2 business day service is legit.  This is not a UPS issue, rather a Verizon issue, as they have engaged UPS for their deliveries. What has happened to the formerly high quality customer service from Verizon . . .

[Piscestg]

Go to UPS' website and check the tracking number there. Verizon doesn't have any control on that as that is info from UPS.

[vzw_customer_support · Accepted solution]

M.alice,

We understand wanting to get your awesome new phone as soon as possible. Piscestg is correct, this is a UPS issue, not a Verizon Wireless issue. Once we have fulfilled the order, you will need to reach out to them to find out the status of your shipment. They can be reached at 800-742-5877 or http://www.UPS.com.

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Dgirl4412]

I think they lie about using 2-day delivery.  I was told by Verizon that they used 2-day delivery, but after calling UPS, I was told that no, it was shipped by "ground," which equates to five days.  I ordered my phone before 4 pm on 7/14.  I finally tracked it down by calling UPS that it's going to be delivered on Tuesday, which will be the 19th.   So I'm thinking Verizon is saving money by lying to its customers, for whatever reason, and shipping by ground instead of the promised 2-day.