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In CABO and can not use my iPhone 5s
helppleaseincabo

My phone did not automatically find the local cell provider.  Every other time I come to Cabo my phone does it automatically…. What is WRONG?!?!?!?

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Re: In CABO and can not use my iPhone 5s
vzw_customer_support
Customer Support

helppleaseincabo, we hope you're having a fabulous time in Cabo! Let's get your iPhone working so that you can stay connected with family/friends while traveling. Did you enable the roaming capabilities on your device in Settings>Cellular>Roaming?

Did you add the free International Dialing feature and Global Data plan to your line before leaving the U.S? http://vz.to/134zbLK

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: In CABO and can not use my iPhone 5s
vzw_customer_support
Customer Support

helppleaseincabo, we hope you're having a fabulous time in Cabo! Let's get your iPhone working so that you can stay connected with family/friends while traveling. Did you enable the roaming capabilities on your device in Settings>Cellular>Roaming?

Did you add the free International Dialing feature and Global Data plan to your line before leaving the U.S? http://vz.to/134zbLK

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: In CABO and can not use my iPhone 5s
mityerf
Newbie

Not to hijack, but headed to Mexico too.  Got the $15 for 1000 minutes plan.  Do I need anything else to call back to the US?

Mit

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Re: In CABO and can not use my iPhone 5s
helppleaseincabo

I ended up getting the same thing. However I kept getting text saying there were additional charges being added to my account. The $15.00 only covers text and calls I believe. It does not cover data (email, internet use).

Thank You,

Josh Brisbane

Sent from my iPhone

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Re: In CABO and can not use my iPhone 5s
mityerf
Newbie

Yes,  Data is extra. I just wonder if I have to do anything special to my phones? Share everything so need my wife's phone set up as well. 

Mit

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Re: In CABO and can not use my iPhone 5s
helppleaseincabo

Yes make sure data and data roaming and international CDMA are on.

Thank You,

Josh Brisbane

Sent from my iPhone

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Re: In CABO and can not use my iPhone 5s
vzw_customer_support
Customer Support

Hello mityerk,

If you have already contact us and changed your plan to accommodate your travels then nothing else is needed to make calls back to the US. Just be sure to dial the full ten digit number. If you did not add a data plan then I suggest turning off your data connection to avoid international data charges and only using wifi. 

Here is a link that can assist you with additional travel concerns: http://vz.to/17KseUf

Feel free to contact us if you have additional questions or concerns.

KarenC_VZW
Follow us on Twitter @VZWSupport

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