Insurance Nightmare iPhone

[Jarl]

I was in a car accident that was not my fault a few months ago and my iPhone 4 was ejected from the car. I went back and found the pieces on the side of the freeway as I needed the information in it, but it was destroyed. I called assurion and paid their rediculous deductible and they sent me a phone that did not run nearly as fast. I updated the software and now the microphone doesn't work. This should fall under warranty. How do I get a replacement?

[gina7239]

Call *611 and tell them about the microphone and everything. Vzw ir apple can handle these warranty issues? Did u get the same color as u originally bought? You don't have to mention to them about the car accident. I am surprised you had to pay to replace it when reading I thought maybe the person who hot you would have. Sorry to get off topic.

[#3]

Jarl,

I'm sorry to hear about your accident, I'm glad you are well now. Asurion does warranty their devices for 12 months from the issue date. You can contact them at 888-881-2622, 24/7. If you have any questions about their processes, you can visit www.phoneclaim.com/verizon.

Thank you!

AdamE_VZW

Follow us on Twitter @VZWSupport

[gina7239]

Doesent this person have an apple warrenty or vzw warrenty with extended warrenty? Doesent follow your original warrenty?

[Kathy36W]

Ok i have a request.i need to get in touch with the head person at ASURION. cause i pay and have insurance on all 3 of my phones.my daughter dropped her iphone on 2-3-2013 and cracked the screen.she gave me the 169.00 to get a new phone from these people.sent in 3 claim numbers and was denied all 3 of them.they try telling me i didnt have insurance on that phone.i'm not Stupid Or Crazy.she's had this phone since oct 2012.so now she is forced to walk around with a broke phone that i pay Insurance on and can't even use it. I want to talk to who ever is in charge cause i want all the money back that i have paid every month for insurance on this phone that i can't use. thanks. <Email address removed for privacy per the ToS.> and if i take it too a phone store and have the screen replaced will the warranty pay for it?

Message was edited by: Verizon Moderator