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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Insurance
aoropeza
Enthusiast

So I pay for insurance every month. I was told that it would cover damages if something were to happen to my phone.

I use a case on my phone but, of course, I inevitably dropped it. This gave it a small crack in the screen BUT now there is a huge black dot (missing pixels) I imagine and it is making it really hard to do ANYTHING on my phone. I called Verizon customer service and they told me that I would have to pay $180 dollars to get it fixed. I asked the lady if it would cover water damage (just to see) and she said no. SO WHAT DOES THIS INSURANCE COVER?

Is this a joke? I pay every single month for insurance. I want my phone to be fixed or you will be losing a customer. I would understand a small payment of around $50 but $180? This is ridiculous and the customer service I've received has been abysmal.

Andrea

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Correct Answers
Re: Insurance
vzw_customer_support
Customer Support

Tidbits, thanks for helping us support aoropeza with information regarding our insurance feature. You are correct. Asurion, the insurance company friends are a separate entity from us. All deductibles and claims are processed directly through them. Click http://vz.to/1fToAKL for more facts about subscribing to insurance for your device.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Insurance
Tidbits
Legend

The insurance has little to do with carriers. They all use the same underwriter. The prices and policy are set by them.

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Re: Insurance
Tidbits
Legend

Yes insurance covers water damage. Extended warranty doesn't.

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Re: Insurance
Not applicable

You are missing there are two insurances. One is the supplemential insurance that covers loss from theft or water damage or breakage. It has a deductible which I think you pay $169 for an iphone.

Then there is a one year warranty that covers the phone from defects not caused by the owner, first find out what insurance you are paying for. It sure does not make any sense to to file a claim with the wrong people. If the phone has any damage to it under Verizons manfacturer warranty they will charge you $300-$400 so be careful.

http://www.phoneclaim.com/verizon

The above is for the extra insurance.

Good Luck

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Re: Insurance
jroeder
Specialist

There are multiple different isnsurance plans offered. Without knowing which one you have, we can't answer your questions.

With that said, I don't sign up for any insurance before knowing what's covered.......whether it be home owner's, auto, motorcycle, life, phone etc.....

Re: Insurance
vzw_customer_support
Customer Support

Tidbits, thanks for helping us support aoropeza with information regarding our insurance feature. You are correct. Asurion, the insurance company friends are a separate entity from us. All deductibles and claims are processed directly through them. Click http://vz.to/1fToAKL for more facts about subscribing to insurance for your device.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Insurance
Mysery
Newbie

I purchased an I Phone 5 and the sales person talked me into getting Insurance for $ 10 a month. I was told this would cover everything from breakage to water and theft. My luck i did drop the device and had to pay the $169 dollar deductable. I wish the sales person had disclosed all teh facts and was not just out to make a sale.

I have concleded that the sales peoples will tell you anything to make to sale even if this means omitting or bending the truth.

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Re: Insurance
Tidbits
Legend

How many insurance policies out there do you not pay a deductible of some sort?

Re: Insurance
Snoot60
Newbie

I took out apple care. i paid 79.00 or 69.00 when my screen shattered because it fell on the floor face down.  the insurance from verizon wanted so much more.  i will use my apple care and cancel the insurance i have with verizon. 

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Re: Insurance
Tidbits
Legend

Apple care only helps with 2 claims. After that you pay out of warranty which is $199 for the 5 and higher and $99 for the 4S. Also you still paid a deductible. You also could have found places that fixed the screen for around that price without Applecare.

Much like car insurance if you break you sideview mirror it's cheaper to go and pay out of pocket than it is to go through insurance.