Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
So I recently ported both my parents and sister onto my Verizon plan from AT&T adding 3 new “Do More Unlimited” lines. After speaking with the salesperson at the Verizon store, we were assured that use of International FaceTime was free of charge for all users on the Apple platform. Furthermore, it was confirmed to us via a call with a Verizon rep, that with the “Do More Unlimited” plan, you had the ability to send texts internationally to 200 countries free of charge... Vietnam being included on the list.
My mother has been FaceTiming my 2 cousins in Vietnam, who are both iPhone 12 users when she was on AT&T without issue. For some reason, there doesn’t seem to be the option to FaceTime them when we go onto their contact page over on the Verizon side. She also tried texting them as well and they haven’t received her messages. Needless to say, my mother is not happy with me or Verizon, when she was assured the international FaceTime and texting option was available through Verizon.
Try doing a network settings reset
Hello, LQT, we understand how important this feature is for your users on your account. In order for the FaceTime to be possible, the Voice and Data need to be enabled, please see link for instructions: https://www.verizon.com/support/knowledge-base-235528/ . Let us know if this works out for you. BrittanyC_VZW