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Internet not working
Serenity14
Newbie

I am unable to use the internet when I’m on the Verizon Data

Labels (1)
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Re: Internet not working
bearone21
Legend

airplane mode, data off?

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Re: Internet not working
vzw_customer_support
Customer Support

Serenity14, I am sad to hear you are experiencing issues with cellular data. I totally understand how important this feature is to you. There are a couple of settings you can check to make sure the feature is working properly. Make sure cellular data is turned on and airplane mode is turned off. Also, try restarting your device to make sure you are receiving a proper signal. Turn off Wi-Fi before doing so, to ensure you are on the Verizon network. If the issue still persists after these steps have been performed, reach back out to us for further assistance. 

 

DiaS_VZW

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Re: Internet not working
Brandot
Newbie

Hello, I have followed the first steps to getting my internet running on my cell phone but am still getting a notification that my phone is not connected.

 

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Re: Internet not working
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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