Iphone 5 will not show the entire serial number. Fills in half of it with xxx's.

[Writermind]

I have an iphone 5 and am trying to locate the 'entire' serial number. I go to General and then About and scroll down to serial number. Unfortunately it only shows about 5 or 6 digits and then fills in the rest with xxxxx's. I need the entire number as I'm trying to see if I have a faulty battery and would like to check it against Apple's website, but I need the entire serial number to do that. I have several iphones and they all show the complete serial number, but on this particular device I get the partial number. Can anyone help:?

[pherson]

Yep. Call apple or go into an apple store. Those are your options.

Best wishes

[mama23dogs · Accepted solution]

If you still have the box, it also lists the serial number.