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Iphone 6 no phone or texts
Ericasz
Newbie

I cannot make or receive a phone call or send a text my Wi-Fi works -I have changed settings reset the network I'm at a loss it keeps showing that it is searching in the top left corner of my phone been going on for two days does anyone know what to do ??

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Re: Iphone 6 no phone or texts
vzw_customer_support
Customer Support

We would be very interested in assisting you with your concern. We would like to ask you some questions so that we can get to the root cause. Does this only occur indoors, or does it occur outdoors as well? Do you know of any other Verizon Wireless customers in your area that are experiencing the same issue? You mentioned that you can use your Wi-Fi. Are you able to utilize data with your Wi-Fi turned off?


DeannaL_VZW

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Re: Iphone 6 no phone or texts
Salisbury
Specialist

  Hi Ericasz, you don't by chance have Airplane mode turned "ON" ?

The iPhone 6s Plus iOS 9.2 with receive and make calls and also receive and send basic text messages even with Wi-Fi and Cellular & Enable LTE turned off in the Settings. But not when Airplane mode is turned on.

  There may be a difference between the iPhone 6s plus and iPhone 6, but not sure, if they're running the same iOS 9.2?

  Do follow up on Verizon's questions though if you find that Airplane mode doesn't pertain to this issue.

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