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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Iphone 6s Plus won't connect to wifi

After turning the Iphone 6s Plus off and the router off and then letting it boot back up and then turning the phone back on, and then calling the internet provider to check if the login information was correct, and then resetting the network connection on the phone, it still won't connect to the wifi. It always pops up with Incorrect Password even when I'm getting it right from the side of the router. Why is this happening and exactly what is happening?

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Re: Iphone 6s Plus won't connect to wifi
Customer Support

You should not have this much difficulty connecting to WiFi, Bkuehns. We can solve this mystery together. When you go out shopping or to McDonalds, Starbucks, ect. Does your WiFi connect? Are you using upper and lower case letters on your WiFi password on your home router? That may be the issue. Keep me posted.

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