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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Iphone 7; Apple ID
emashen16
Newbie

My iphone Apple ID kicked me off and blocked me for some reason and when I try to log back in, it keeps directing me to change my password. Then it says the session timed out and my identity can't be verified--> directing me back to change my password again. Halp!!

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Re: Iphone 7; Apple ID
vzw_customer_support
Customer Support

Making sure you have full control over your Apple ID and/or PWD is a must, Emashen16. Did this occur after a software update? Did you attempt to sign in and change your password from a computer yet? If not, that is something I would recommend that you try.  

 

 

Joey_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Iphone 7; Apple ID
vzw_customer_support
Customer Support

emashen16

We want to point you in the right direction for assistance with resetting your password. Are you entering the password in correctly? Please be advised that this security feature is case sensitive. 
 
Since your access has been blocked at this time, you will need to contact Apple Support directly for more assistance:
 

https://support.apple.com/en-us/HT201487

 

Lasina_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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