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Iphone6 plus with 3G service
BishopMBabin
Newbie

I have 4 people in my house under a family plan all Verizon phones running on 4g service

Why is Apple iPhone 6 Plus saying 3G service

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Re: Iphone6 plus with 3G service
vzw_customer_support
Customer Support

Bishop Babin,

We want you to have 4G coverage every where you go. I also have a iPhone 6s Plus and I've also ran into this issue as well. Let's figure this out together. Does this mainly occur outside or indoors? Are you able to make calls, text, and use data?


JaspVZW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Iphone6 plus with 3G service
Pepawayne
Enthusiast

I can make calls outside or inside but can't receive calls

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Re: Iphone6 plus with 3G service
smith6612
Super User
Super User

Is the LTE disabled on your phone? Settings > Cellular > Use LTE. Set to either "Data and Voice" or "Data" if it's set to "Off."

Go to Settings > General > Reset > Reset Network Settings to force the iPhone to re-activate. If this doesn't fix the problem, consider having Verizon re-activate your device. Call from another phone or stop by a store to do that.

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