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Iphone6 plus with 3G service

I have 4 people in my house under a family plan all Verizon phones running on 4g service

Why is Apple iPhone 6 Plus saying 3G service

Labels (1)
Re: Iphone6 plus with 3G service
Customer Support

Bishop Babin,

We want you to have 4G coverage every where you go. I also have a iPhone 6s Plus and I've also ran into this issue as well. Let's figure this out together. Does this mainly occur outside or indoors? Are you able to make calls, text, and use data?

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Re: Iphone6 plus with 3G service

I can make calls outside or inside but can't receive calls

Re: Iphone6 plus with 3G service
Super User
Super User

Is the LTE disabled on your phone? Settings > Cellular > Use LTE. Set to either "Data and Voice" or "Data" if it's set to "Off."

Go to Settings > General > Reset > Reset Network Settings to force the iPhone to re-activate. If this doesn't fix the problem, consider having Verizon re-activate your device. Call from another phone or stop by a store to do that.