Iphones do not receive calls when connected to wifi

[STOP_BILLCOLLECTORS74]

I have a IP7 and IP SE, both connected to fios wifi to save my data usage. When connected, I do not receive incoming calls. Phone does not ring, goes right to voicemail and no missed calls. When I turn wifi off, phone works normal.

Why is this happening?

[stef7]

I presume you have enabled WiFi calling. It's possible, even with WiFi calling enabled, for incoming and outgoing calls, the phone's preference will be to use the cellular network...

I think you can force it to use WiFi by engaging Airplane mode, then turning on just WiFi. See if that works.

[STOP_BILLCOLLECTORS74]

wifi calling is not enabled

[stef7]

i would try the recommendations in this article:

https://appletoolbox.com/2014/02/incoming-iphone-calls-go-to-voice-mail-without-ringing/

if that didn't work, I guess I would contact Apple Support (bottom of this page).

If you can't make or receive calls on your iPhone - Apple Support

[vzw_customer_support]

Stop.billcollectors741, we want to make sure that you're receiving all of your phone calls. Stef7 has provided you with some pretty good links. I do have a few other questions about this issue. Are you able to make phone calls while connected to wi-fi? Also, when did this start happening? One last question, have you tried to receive a phone call on other wi-fi networks? Please keep us posted.

KevinR_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[STOP_BILLCOLLECTORS74]

When I make calls on wifi, alot of them get dropped. I have not been connected to any other wifi network long enough to see how it works.

[stef7]

You have to make sure infact, you are making it over wifi. My understanding is even if there is a marginal cell tower signal, the call may go out via the cell tower.

Try engaging Airplane mode, then turn on just WiFi.

Now what happens to your calls?