Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I walked into the Santa Monica Verizon store on Wilshire Blvd. and was asked to work with a guy named Austin. The guy doesn’t know how to treat customers whatsoever. He told me that my plan by transferring from Sprint to Verizon would be $80 and $70 with Auto-Pay. I also traded in my iPhone 11 during this process. Turns out it was actually $90 after I set up my new iPhone 13 Pro. When I walked into the store two hours after my purchase, I asked him about it, and he said there was a misunderstanding and that there was nothing he could do to help. He ended up getting aggressive the more I asked about why he told me a certain price for a monthly plan that ended up being incorrect. No apology for his mistake or anything. Complete joke. I want this situation cured immediately. I was sold on a cheaper monthly plan and am now paying more than I should.
It is essentially fraud what this guy did. He can say whatever low pricing he wants to on the monthly plans and after the new customer goes home and finds out that they are actually paying a higher price, the sales rep can say it is a "he said she said" situation and that there is nothing they can do. This is exactly what Austin said to me, which is not okay whatsoever.
file a BBB complaint if you want any action