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Issue with phone with no sim and no service showing

My daughters phone had been restricted by family base but had been working fine. Since I took the family base off and tried to make it a regular phone with shared data it is giving errors of no sim and no service. Help.

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Re: Issue with phone with no sim and no service showing
Customer Service Rep

Help has arrived! We want to make sure that we help get your daughters phone back up and running. What type of phone does your daughter have? Have you been able to power the phone off and back on?

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