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iPhone 6 mutes or ask me to enter passcode while on a call and it is not close to my ear

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Re: JohnM
Customer Support

John321V, that would certainly become annoying while on a call. Let's help keep the conversation flowing.

Does this occur during every call?

Any recent updates to App or your OS prior to these issues starting?

Do you currently have a passcode set up on your phone for when your iPhone is locked?


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Re: JohnM

To answer your questions :

My Iphone 6 does not mute on every call, just some calls

I always update phone when updates are available and I recently updated to IOS 9-2

I do have a password set up on my phone when it is locked