LTE and Wifi

[JRICH11]

I have an iPhone7. Ever since I got it, I cannot be connected to Wifi and LTE at the same time. If I have Wifi turned on and am connected to a network (like inside my house) while I have LTE Network Access ---- my internet on my phone does not work.

If I turn off Wifi - my LTE network works perfectly fine. If I turn off LTE, my Wifi network works perfectly fine. But if I am connected to both - nothing works.

Any ideas? Thanks for the help!

[vzw_customer_support]

Hi Josh

I'm sorry you are having issues with your device. Let's get it up and running. Does the device connect to other Wifi networks while connected to our network? Is the device damaged?

JoeL_VZW

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If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JRICH11]

It connects to some other networks, not all though. And I'm actually having issues with the "hotspot" capabilities too - my PC can't connect to the hotspot when I'm at the airport, for example.

I do not think the phone is damaged. It's had this issue ever since I brought it home. I have a Pelican case on it 24/7 and a glass protector.

[vzw_customer_support]

JRICH11, being able to stay connected to the internet is important. Sounds like we have a few different issues at hand. I want to make sure that we address these one by one. Do you get an actual error when you have the wi-fi on and the cellular network turned on? If so, what does that error message say?

KevinR_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[JRICH11]

I get Server errors - no device errors.

So if I'm trying to play a game or access a website, it will try to load and then show a server error that says I have no connection.

Yet I'm connected to Wifi and have 4G LTE network connection.