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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Lost Contacts, but I backed them up

Hello, I lost my contacts when I got my replacemend Iphone, but I used the back up app and now I cant find the name of it to try and restore them.


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Re: Lost Contacts, but I backed them up

iphone ???  if so, use icloud to get them back.  you can go to to see if theyre threr

Re: Lost Contacts, but I backed them up

I downloaded the iphone back up assistant and when it uploaded my contacts to my iphone if someone was a facebook contact it did not add their number but in my contacts online I can see their number. Anyone have this same issue? Solution?


Re: Lost Contacts, but I backed them up
Customer Support

Hi there rculciar!

Oh goodness, I'm very sorry about the vanishing contacts. No need to fret though as this VZW agent has just the thing to get them back.

Now, I'm extremely happy to know that you've had your contacts backed up before. With that said, there's two likely apps for candidates here that you may have used. The first is VZ Contact Transfer. The other is Backup Assistant. You can download both for free and attempt to backup your phone. If using Backup Assistant, verify your contacts are there by visiting , signing in, hovering over the large My Verizon at the top of the screen, and selecting "Backup Contacts". Please let me know how this works!

VZW Support
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