Missing text messages

[rbelew]

i am missing text messages sent to me, despite their being shown as delivered,

i have received messages from the senders in the past, and have just received another one from one sender.  there seems to have been a period when Verizon did not deliver.

despite both the sender and me being on iOS/iphone5s, when the sender tries to text me they are told it must be sent as a text message, not Apple's iMessage.

how do i troubleshoot the issue?

[ttipgem]

Do you both have iMessage enabled?
Do you both have your phone numbers associated with iMessage? Is the checkmark checked in the settings?

Are you both receiving a strong cellular data or WiFi (connected to the internet) signal?

Have you tried a hard reset of the phone?
Have you tried resetting the Network Settings in the iPhone settings?

[vzw_customer_support]

Let's get your messages flowing rbelew! Please provide answers to all questions posted by ttipgem (thanks!), as this will help us get to the bottom of the issue. Additionally, I would recommend that the sender of the iMessage ensures that he/she has a solid data connection as iMessages are transported by Apple servers and when it fails, regular text messages take over to transport the message. Follow the steps at this link http://vz.to/OPvlTr to reset network settings and test.

AntonioC_VZW
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