More information about the over charged. This morning, I got reported about the minutes at 8:33am, It showed that Usage Est as of 10/25 8:18am shared used: 178. Shared remained 522. Individual used : 154.
After that, I started used it :
The log in my cell phone showed that
8:32am 29 seconds
8:44am 7 minutes
9:55am 1 minute
10:19am 30 minutes ==> Total I used 37 minutes up to now.
11:02am 13seconds (call #646)
12:59pm 11 seconds (call #646) . It showed that Usage Est as of 10/25 12:17pm shared used: 222. Shared remained 478. Individual used : 197.
I actually used up to now 37 minutes, but Verizon charged me 222 - 178 = 44 minutes ? Why ???? They overcharged me up to 7 minutes just for some hours.... How can it happen for a month ? 45 cents / per minute ? Is that fair for the Verizon Customer ? I need this one get solved too. Otherwise, the Customer will be overcharged all the time..... Thank you very much, I brought up this issue a month ago already ! But it never get solved. Thanks