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My Iphone XR has a black screen and spinning wheel.
JAssett
Newbie
‎04-05-2020 06:50 AM

I tried the soft reset (Volume up, volume down, side button hold) but nothing changed. Help?

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Re: My Iphone XR has a black screen and spinning wheel.
vzw_customer_support
Customer Service Rep
‎04-07-2020 06:57 AM

JAssett,

We understand how important it is to have a functioning device. Help is here. Is there any liquid or physical damage?

https://www.verizonwireless.com/support/knowledge-base-141830/ https://www.verizonwireless.com/support/how-to-identify-device-damage/

KatiM_VZW

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