My grandkids are visiting us in NJ from another state, but they can't connect to our WiFi. How do we get them to connect

[EastCoastGrandma]

I know I have a WiFi connect, because I checked with Verizon to confirm the User ID, Password, and Encrypt Type, but our grandchildren can't seem to connect with the iPad Touch, or our son with his iPhone.  Advice, anyone?

[Loquat]

Can you tell us what equipment you're using?

[vzw_customer_support]

Hi EastCoastGrandma,

We know how important it is to have your services working properly! Lets get this fixed. Is your services with Verizon Fios/Landline or Verizon Wireless?


Thanks,
PamelaF_VZW
Tweet us @vzwsupport

[rcschnoor]

Have you ever successfully connected anything to your wifi router? Is your network name being broadcast by the router? Is your network name showing up on their devices as available wifi signals? What happens when they click on your network name in the available signals on their device(s)? Are they typing in the correct password, keeping in mind the password IS case sensitive.

Not much help we can give with the limited amount of information you have provided.

[winterbaby18]

Sounds like your asking about Verizon FiOS and this is Verizon Wireless.

Retrieve your Wi-Fi Settings | Residential Support | Verizon

[winterbaby18]

Hard Reset Verizon Jetpack 4G LTE Mobile HotSpot MHS291L | Verizon Wireless 

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