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My iPhone 5s states my voicemail is full and I have erased all messages. I reset it and restarted several times.
jl61
Newbie
‎07-16-2014 04:52 PM

How do I get my voicemail to state it is not full?  I have no messages and have restarted it and reset it several times.

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Re: My iPhone 5s states my voicemail is full and I have erased all messages.  I reset it and restarted several times.
vzw_customer_support
Customer Service Rep
‎07-16-2014 06:20 PM

Hi jl61!

That's odd, let's get this figured out! When did the issue begin? Are you using the basic voicemail feature?

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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Re: My iPhone 5s states my voicemail is full and I have erased all messages. I reset it and restarted several times.
jl61
Newbie
‎07-16-2014 07:22 PM

Yes, I erased all my messages and did the latest update. It seems it stopped working after the update.

Sent from my iPad

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Re: My iPhone 5s states my voicemail is full and I have erased all messages.  I reset it and restarted several times.
vzw_customer_support
Customer Service Rep
‎07-17-2014 05:58 AM

jl61,

Hmm thanks for doing those steps for us. When you stated that you have done the reset on the phone, did you do a full factory reset or Rest Network Settings:http://vz.to/1gB9rgc I would also suggest that we try to remove the sim card from the device. You can complete that step by looking at this link for the steps: http://vz.to/1bb5oDU Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport 

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