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My iPhone's external speakers are not working. I can't hear it ring, play music or use speaker to talk on phone. I can hear ringtone when using ear piece.
ceasonly
Member

My iPhone's external speakers are not working. I can't hear it ring, play music or use speaker to talk on phone.  I can  hear ringtone when using ear piece.

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Re: My iPhone's external speakers are not working. I can't hear it ring, play music or use speaker to talk on phone. I can hear ringtone when using ear piece.
vzw_customer_support
Customer Support

@ceasonly

I'm glad you still have some way to hear the audio on your phone, but let's get that speaker working! The most common reason for the phone's sound to stop working would be the switch on the side has been nudged accidently. Try to enable then disable Silent Mode http://bit.ly/Xhs40k to get the volume working again. Also, try to simply restart your iPhone by holding the power switch and home button together for 10 seconds. Nothing gets erased but it helps cleat out any temporary glitch your phone may experience.

If you're still having trouble, the next best step would be to reset the phone's settings http://bit.ly/HWRbPl. This does erase information from your phone, so make sure to back up http://support.apple.com/kb/HT1766 your iPhone information first.

Keep me posted if you continue to have audio trouble.
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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