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My ipone6S
DEBSMI25
Newbie

My iphone did an update last night and now my passcode does not work and I can not open my phone

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Re: My ipone6S
vzw_customer_support
Customer Support

DEBSMI25,

Oh no! I wouldn't be happy if I couldn't get in my phone especially after an update. I'll be happy to help. What does your screen ask for exactly and what are the options?

RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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