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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
My phone 6 Plus sucking up all the data
Sonya54
Enthusiast

I am going crazy, my phone is sucking up all the family shared data, I am a working mom and It it well known that Mom uses her phone the least , now all the sudden it has used up 7.85 gb of the 8 we share, I cut everything off on my phone until I can figure out why this is happening. I use fb on occasion and I use email to communicate with teachers.  Anyone who what has happened?

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Re: My phone 6 Plus sucking up all the data
vzw_customer_support
Customer Support

We want your phone to be fully functional. Do you know of any changes to your account recently? How long have you had your iPhone 6 Plus?

RobertH_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


Re: My phone 6 Plus sucking up all the data
mama23dogs

Look, at what is using a lot of data and uninstall any app with high usage.

back up the phone

Factory reset the phone

IF that doesn't fix the problem, contact Apple for a replacement.

Re: My phone 6 Plus sucking up all the data
Salisbury
Specialist

    Sonya54, have you taking a look in Settings > Cellular - and scroll down to Use Cellular Data For:

Just below each App in there it will show how much Data that App has used.

  Also where you tend to use Facebook and Mail often. You might what to go to Settings > General > Storage & iCloud Usage > Manage Storage - to get an idea on how much Storage they are using.

Re: My phone 6 Plus sucking up all the data
Sonya54
Enthusiast

Thanks I will check that out.

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Re: My phone 6 Plus sucking up all the data
Sonya54
Enthusiast

Thanks for info, I wull check it out.

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Re: My phone 6 Plus sucking up all the data
Ann154
Super User
Super User

Turn off Wifi Assist.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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