My phone cant receive calls

[Adriana0131]

Im having trouble sending and receiving calls

[vzw_customer_support]

Adriana0131,

Having a working phone is definitely important so I completely understand your concern. Let's work together and get to the bottom of this.

When did this issue start? What happens when you try placing a call? Where is this happening? Which iPhone do you have?

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[musicmom1977]

I am also having this trouble! I have a 4s it will call out and receive but the other person cannot hear me!!!  This is the second 4s I've had in a year.

[vzw_customer_support]

musicmom1977,

I am sorry to hear of the issue you are having with your device. We definitely want you to have a phone that you can have a full conversation on. Did you have the exact same issue with your previous device? Did anything change, update, or download onto your deivce around the time this issue started? If you try to use a voice memo or any other recording aspect of your device does it record audio?

LindseyT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!