$540 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on postpaid Unlimited Plus plan between 5/18/23 - 5/31/23 & port-in req'd. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
It also has not charged properly.
Yikes, that's quite a number of issues for just one device chefner!
What make & model phone do you have? Did these issues begin all at the same time, or separately?
Follow us on Twitter @VZWSupport
If iPhone, you need to do a DFU restore. See my earlier post in this forum how to do this.