My phone will not connect to wifi, send text or turn off properly. How can I fix it?

[chefner]

It also has not charged properly.

[vzw_customer_support]

Yikes, that's quite a number of issues for just one device chefner!

What make & model phone do you have? Did these issues begin all at the same time, or separately?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[SierraTech]

If iPhone, you need to do a DFU restore. See my earlier post in this forum how to do this.