My screen is magnified and I can't enter my passcode. How do I reset the screen?

[lost93]

4s screen is magnified so a pass code cannot be entered.  Pinching does not take the figures back to normal size.  How do I get it to respond?

[nicholasbranson · Accepted solution]

Double tap the screen with 3 fingers.

[lost93]

Yes, that worked.  Now the screen is normal size.  But, it is disabled and says to connect with iTunes and also there is a scroll "slide for emergency" at the bottom.  What is the next action I should take?  Thanks...

[vzw_customer_support]

Good! Glad to see the screen is back to normal for you. It looks like it is asking you to restore the iPhone via iTunes. Did you already try that?

TamaraH_VZW
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[lost93]

Hi Tamara—I did try with the 4S to connect with iTunes, but that was after I purchased a 6 Plus. So, I was assuming that I could not get back into my 4S because all the properties were transferred to the 6 Plus. Can I still get the disable off my 4S? What will I be able to do using the 4S?….can I connect to the internet? The photos and contacts all downloaded to the 6 Plus via iCloud backup. I had a Pandora app that did not transfer…since it was a paid membership, I am dealing with Pandora so I don’t have duplicate accounts with them. Obviously, it is going to take a while until I settle into my 6 Plus.

Look forward to hearing back from you…would like to get knowledgeable about what is going on with these “toys”.

[vzw_customer_support]

lost93,

Great questions! While the 4S is not active on an account, you still have the ability to connect it to iTunes for a back up/reset if needed. In order to utilize data features on your 4S, the device must be connected to Wi-Fi similar to an iPod touch.

EfrainM_VZW

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