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My voicemail is prompting callers to put in my telephone number before accessing my voicemail?
LARYDER
Newbie
‎09-24-2021 11:09 PM
 
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Re: My voicemail is prompting callers to put in my telephone number before accessing my voicemail?
Ann154
Community Leader
Community Leader
‎09-25-2021 05:27 AM

Sounds like your voicemail isn't setup correctly. Did you recently switch phone OS types? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: My voicemail is prompting callers to put in my telephone number before accessing my voicemail?
ScarletKnightrose
Newbie
‎10-05-2021 08:34 AM

I am having the EXACT same issue with mine as well. Verizon didn't seem to understand what I was saying. I'm not getting ANY voicemails now because nobody knows/wants to put in my phone number to leave a message. 

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Re: My voicemail is prompting callers to put in my telephone number before accessing my voicemail?
ScarletKnightrose
Newbie
‎10-05-2021 08:36 AM

I took mine to the newest update of 15 and it's still doing it. Verizon has no idea what I'm talking about when I say that it's making people put my phone number in. I've never had that issues and it would ALWAYS go directly to my phone. NOT me having to call in to retrieve my voicemails 

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Re: My voicemail is prompting callers to put in my telephone number before accessing my voicemail?
vzw_customer_support
Customer Service Rep
‎10-07-2021 08:40 AM

ScarletKnightrose, thank you so much for bringing this to our attention. I want to make sure that your callers are able to leave you a voicemail. How long has this been going on? Have there been any changes to your phone since this started becoming an issue? Please keep us posted. -Kevin

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