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New Line iPhone5s

I added a line on Apple and ordered an Iphone 5s, this was on the 20th, still no email about the new line, nowhere on the my Verizon page about it. I talked to a person at a Verizon store, they said when my phone shipped it should show up, however it shipped 2 days ago and nothing, so what happens? Any help please, preferably from Verizon.

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