Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
New Sim Card. All of my contacts are coming up as "unknown". What's happening?

So my previous sim card was fried and not receiving calls. Verizon plugged in a new sim card and voila. It worked. The only issue I'm having now is that when I receive calls that are in my contacts it comes up as "Unknown". When I take them out of my contacts, it comes up as their numerical phone number.

Once I found that out, I tried to add the numerical number to contacts just by clicking "Add to contacts". Still coming up as "Unknown".

Any help would be greatly appreciated! Very frustrating! Thanks!

Labels (1)