New modem, now my iPhone 4 can't join wifi network

[emilyah9]

Can anyone help? My Verizon modem died, and I received the new modem today from Verizon. I plugged it in, and was able to get my laptop to connect to wifi with no problem, but my iPhone 4 will not connect. I select the network, enter the password, and it says "Unable to join the network." I've tried turning the phone off and back on, and turned off the modem, unplugged it (power cord and phone line), plugged it back in and turned it back on, and still no luck. Any ideas?

[vzw_customer_support · Accepted solution]

Hello emilyah9!

Let's get that device connected to your Wifi signal! You have already done what I would have suggested first, which is reset the router. You've also already powered the device off and on. Please reset the network settings on your device to see if that gets this resolved. Here is the link: http://vz.to/100ziru

Lastly, please try turning off the Wifi on your iPhone 4, then turn it back on and try to connect.

Keep me posted, thanks!

ChristinaB_VZW
VZW Support
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