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No text/email alert sounds, but ringer works

Help?  My phone is no longer making a noise when I receive a text (or any data).  The sample sounds also do not work.  The ironic thing is that the sample ringtones do work.  I have checked and the do not disturb button is NOT on, mute is NOT on, and I tried to reset.  Any advice?

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Re: No text/email alert sounds, but ringer works
Customer Support

Hello Bembin
I'm sorry your device isn't making any sound when you receive a text.
Let's get this addressed!  Please delete all old messages. You mentioned a reset. Which reset did you do? Pls try this network reset and retest: 

Please let me know if the issues persist.


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