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Non existent order number in, "My Orders!" Frustrated!
KKarma
Enthusiast - Level 2
‎10-30-2014 06:16 PM

So frustrated! My iphone 6 plus order number doesn't exist when i click in "My Orders," yet my internet order number that was emailed to me continues to read "Processing." Anyone know what to do?

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Re: Non existent order number in, "My Orders!" Frustrated!
vzw_customer_support
Customer Service Rep
‎10-30-2014 06:26 PM

I can understand why you're concerned KKarma, but I assure you there's no need to be. The order will not show in My Verizon until it ships and there's a tracking number for it. You can check the status here http://bit.ly/RjmCUB. You will see it's processing until it ships as well.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: Non existent order number in, "My Orders!" Frustrated!
vzw_customer_support
Customer Service Rep
‎10-30-2014 06:26 PM

I can understand why you're concerned KKarma, but I assure you there's no need to be. The order will not show in My Verizon until it ships and there's a tracking number for it. You can check the status here http://bit.ly/RjmCUB. You will see it's processing until it ships as well.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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