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Not actually deleting texts & imessages when deleting?
HockeyJen
Newbie

I can't seem to successfully delete imessages and texts. I've tried multiple ways, but they always seem to reappear, and are now clogging 2.5 GB of space on my phone. Help?

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Re: Not actually deleting texts & imessages when deleting?
vzw_customer_support
Customer Support

Lets get those messages off your device, HockeyJen!

Which software is your device currently running? Go to settings > general > about > version. Your device should be running 7.1.2. If it is not, go to settings > general > software update to see if there is an available software.

Is your iTunes/iCloud account linked to more than one Apple device? If so, this may be causing this to happen. Also after you delete the messages, are you syncing back with iTunes or iCloud? If so, delete the messages then complete a sync.

Have you tried a restore? This wipes the device to factory settings. You may need to try this if the other steps do not work. Here is how to back up and restore: http://support.apple.com/kb/ht1766

Let us know how it goes or if none of the steps provided dont help. We would love to look into this deeper if needed.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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