Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Old phone still active?

I upgraded to an iPhone 6, and it was activated with no issues.  I gave my old 4S to my son to use for games (wifi only, no cellular service).  But now calls and texts that come to my new phone are also going to my old phone.  How can I stop this from happening?

Labels (1)
Re: Old phone still active?
Champion - Level 3

You need to remove your account from the old phone. I'm guessing both are signed in using the same e-mail address/log in information.

Re: Old phone still active?
Customer Service Rep

Kiaulune, congratulations on your upgrade to a new iPhone 6! We're so excited for you! You will need to briefly power your old iPhone 4S off/on. Next, you wiill need to disable messaging in Settings>Messages>Disable iMessaging and SMS Message.  Keep us posted.


Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!