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Old phone still active?
Kiaulune
Newbie
‎06-06-2015 07:29 AM

I upgraded to an iPhone 6, and it was activated with no issues.  I gave my old 4S to my son to use for games (wifi only, no cellular service).  But now calls and texts that come to my new phone are also going to my old phone.  How can I stop this from happening?

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Re: Old phone still active?
MiiHere
Champion - Level 3
‎06-06-2015 07:45 AM

You need to remove your account from the old phone. I'm guessing both are signed in using the same e-mail address/log in information.

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Re: Old phone still active?
vzw_customer_support
Customer Service Rep
‎06-06-2015 09:44 AM

Kiaulune, congratulations on your upgrade to a new iPhone 6! We're so excited for you! You will need to briefly power your old iPhone 4S off/on. Next, you wiill need to disable messaging in Settings>Messages>Disable iMessaging and SMS Message.  Keep us posted.


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