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On/Off button sticks
emilita92
Newbie
‎07-03-2012 03:32 PM

I bought my iPhone 4 in October 2011. I have loved the phone thus far, but my biggest issue with it is that the on/off button on the top right sticks to the point where it won't move at all and I am not able to turn on/off the screen. I called my local verizon store and they were anything but helpful with what my options are. Is anyone else having a similar issue, or know what to do about it?

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Re: On/Off button sticks
commonsense101
Specialist - Level 2
‎07-03-2012 08:47 PM

You have three different options:

Go to an apple store get a replacement

call vzw get a replacement

live with it

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Re: On/Off button sticks
vzw_customer_support
Customer Service Rep
‎07-17-2012 11:36 AM

Hi, emilita92!

I'm sorry to learn that the power key is not functioning for you! It may be an issue with the hardware that we will want to look at. Is this still a concern for you? If so, please send me (AdamE_VZW) a direct message for further assistance.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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