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Ordered 2 Different Size iPhone 7's On Same Line

Somehow I placed two orders on the same phone number (used an upgrade).

One 32GB iPhone 7 and the other a 128GB iPhone 7

I got confirmation numbers for both and they appear on the order status for the same phone number. Only one upgrade was used as well.

I called and the representative told me there was only one order on my account (the 128GB), which is fine because I wanted the higher storage. I wanted to make sure the 32GB was a fluke glitch and I wouldn't get charged or sent two iPhones.

As of today there is a charge on my credit card for the 32 GB iPhone 7 that the representative told me never existed.

I haven't been charged for the 128GB yet, and I'm not sure if I will. Still says there are two orders on the status page though.

I do not want the 32GB iPhone 7.

How could this even happen and how do I get the 128GB on release day as I was assured by the representative? Or am I possibly screwed?

Labels (1)
Re: Ordered 2 Different Size iPhone 7's On Same Line


As of this morning, I was charged for the second 128GB iPhone. Looks like I'll be sent two, and have to return one.