Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Overage data messages
Pittyp2
Member

This is the second month I’ve received overage data text messages stating I’m being charged when in fact I have over 50% data left. Representative was zero help and had no sufficient reason as to why. 

0 Likes
Re: Overage data messages
Doggo
Novice

Why would a rep know what's going on with Verizon's coding? It would be like asking a cashier why their register isn't working when encountering a software issue. They don't make the code for Verizon, they answer billing questions.

0 Likes
Re: Overage data messages
vzw_customer_support
Customer Support

Pittyp2, having accurate alerts about my data is vital. I will be more than happy to assist. Please share  with me what data usage reflects when you log  in to your  online account or dial #DATA?-Rodney

0 Likes