Overseas (Japan), WIFI and my Iphone 4

[bturis]

My daughter is in Japan right now. I was told that she could use WiFi connections over there w/no issue. I had planned on suspending her service, as she will be gone for over 3 years.

She cannot connect to any available WiFi's and also cannot send picture messages.

Yesterday I added the Global plan to her line, still no ability to send the picture messages & also still cannot connect to any WiFi's.

She has an iPhone 4, and I thought there would be no issues, as they claim to be pre-set for International WiFi. I need to get this figured out soon, as her phone is roaming & I'm afraid that bill will be outrageous!!

I was given a global help line number for her to call.....she can't even get through to them, but she can call/text all of her family/friends in the States.