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Phone not ringing
bigeye1152
Newbie

Since updating the new operating system, my phone is behaving erratic.  It rings sometimes and other times it goes direct to voice mail without ringing. It is also showing fewer bars than it did before the update.  HELP

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Re: Phone not ringing
vzw_customer_support
Customer Support

Let's make sure we get that phone working smooth again bigeye1152. Upgrades are supposed to mean a better experience. Is the service trouble happening in a specific zipcode. Or does it seem to only happen when you're indoors? It's possible all your phone needs is to refresh the network settings http://vz.to/uLOEAI with that update. Trying the steps at http://www.apple.com/support/iphone/assistant/phone can also help when your phone isn't acting like it use to.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: Phone not ringing
vzw_customer_support
Customer Support

Let's make sure we get that phone working smooth again bigeye1152. Upgrades are supposed to mean a better experience. Is the service trouble happening in a specific zipcode. Or does it seem to only happen when you're indoors? It's possible all your phone needs is to refresh the network settings http://vz.to/uLOEAI with that update. Trying the steps at http://www.apple.com/support/iphone/assistant/phone can also help when your phone isn't acting like it use to.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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