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Phone shutting off
sbest2508
Newbie

I just got my iphone 4s three weeks ago and it is randomly restarting, I will pick it up and it is turning back on when I haven't touched it.

Can I bring it in and get it relaced since I literally just bought it?

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Re: Phone shutting off
vzw_customer_support
Customer Support

Hi Sbest2508,

Yikes! Sorry to hear that your phone is restarting. It's important to have a working phone at all times. I would suggest to restore the the device from a back-up in Itunes. Please choose the backup date before issue started occuring, this will ensure you are not reloading the corrupt software back to the device. Click here for restore instructions http://support.apple.com/kb/ht1414 .

Thanks,
Pamelaf_vzw

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