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Phone won't send or receive picture messages
hf44
Newbie

My phone won't send or receive picture messages.  How do I fix this?  Is there a way to get picture messages without turning on my internet?

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Re: Phone won't send or receive picture messages
nc88
Newbie

I am having the same problems.  A friend sent pics and it says: Message size:xxkb  Downloading.  Can some one advise how to fix this please.  This is on the Samsung Strat.

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Re: Phone won't send or receive picture messages
Ann154
Super User
Super User

Is your cellular data connection turned on? Picture messages won't transfer over a wifi network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone won't send or receive picture messages
vzw_customer_support
Customer Service Rep

Hello hf44,

We need to get your pictures working! Do you have the data connection turned off? Do you have MMS turned on? You can check by going to: Settings>Messages>MMS Messaging.  Let us know!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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