Picture/video text message

[Angelmom2]

Up until yesterday, I could see all different text messages on my account now only seeing text... how can I see picture/video text messages?

[vzw_customer_support]

Angelmom2, we can definitely help with being able to see your messages without any issues. Are you trying to see the messages within your device or others phones on the account? JoseL_VZW

[Angelmom2]

Other phones on the account 

[vzw_customer_support]

Thanks for this brief feedback, Angelmom2. Let's look more closely into your messaging concerns. Are you using a third party messaging app? What is your city, zip code, and the nearest intersection? Where are you trying to access your messages so you can see the pictures and video messages? 

EdwinL_VZW