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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Poor customer service
SHELLBELL166
Member

I stopped into a verizon wireless store the other day about the free iphone 7 offer and was told they no longer have the deal in the store, I proceeded to call the corporate store yesterday and told them I would get back to them. I just called back a day later to order the phone and was told the deal was no longer in effect. I was told they could see I called but the representative did not put any notes in that I was interested in the deal, so they could not give me the deal due that. Mind you I have been a customer for 20 years and I have 5 phones on my account. I pay them enough money each month and they do not even care.

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Re: Poor customer service
vzw_customer_support
Customer Support

I apologize for the frustration you experienced as a result of missing the iPhone promotion, Shellbell166. I do appreciate you being a customer for 20 years and with having 5 lines of service. Let me help with your concerns. I truly regret that promotions are only available for a certain period of time. This information was presented online during the time of the offer. However, we do have some great promotions going on now and here’s a link for more details http://vz.to/2bHgUT9 . I would encourage you to keep sign up for email alerts on when new offers become available at this link http://vz.to/1m2tKLh . Let me know if you need further assistance.

EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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