Poor reception in northern Michigan

[Cellphoneuser0620]

What has happened to the reception in northern Michigan around the Tawas and Oscoda area (48750)??  Last year you could be out on the lake with 4 bars, perfect reception.  This year you’re lucky to have 2 bars and text messages/emails sometimes don’t even come through.  Just about ready to change providers if something doesn’t improve.

[vzw_customer_support]

I'm sorry you are having coverage issues in that area, Cellphoneuser0620. We never want to see you leave us. Is this your home area or are you visiting? Any other Verizon devices having similar issues?

JoeL_VZW

[Cellphoneuser0620]

This is our second home where we spend every weekend and most of the summer.  As I stated earlier, we have always had great reception up until this year. 

[vzw_customer_support]

Cellphoneuser0620, thank you for being a loyal customer and giving us the opportunity to help. I understand how important it is to be able to use your phone while at home.  Many factors outside of Verizon’s control can contribute to indoor performance even in cases where you may have had service in the past.  To assist you with having a more consistent indoor experience we have a number of technology solutions available to you.

We have a couple of options we want to go over with you today. HD Voice and Wi-Fi Calling. With HD Voice, voice calls are delivered over Verizon’s 4G LTE network instead of the traditional voice network. By turning on HD Voice, you can have access to improved calling experience as well as Wi-Fi calling.

Wi-Fi calling allows you to make and receive calls and send messages even when in a variable coverage area. You have a Wi-Fi calling capable device and can easily turn it on with HD voice. This will expand your calling options and no extra charge.

Do you have either of those features activated on your phone? 

-TakendraW_VZW

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